Hire Terms

EXTENSION OF HIRE

It is vital that vehicles are brought back on time. The hire period ends at 8am. We are always happy to extend the hire if we can, but the hirer must ring before the hire ends.

IDENTIFICATION

Will be required besides the licence, credit cards alone are not acceptable as a form of ID. Identification showing the hirer/driver’s current name and address is required. Failure to provide an additional proof of address will either have the hire declined or a 3rd party check may be provided at an extra charge.

DRIVING LICENCE

Hirers must have held a full licence for at least 12 month. On minibuses or 7.5 tonne cargos the minimum is 5 years. Please check all endorsements with our office when booking as some endorsements are not acceptable. New UK licence is issued in two parts and both must be produced.

NON-UK DRIVING LICENCES

In general we do accept foreign licences, however there are circumstances where a UK (or valid EU) driving license is required by UK law. Please see the Direct.gov website for more details on driving in the UK with a foreign license. One other consideration we do require is that we will not be able to validate the licence if it is not readable by an English speaking member of staff – for example licences that use only non-western characters may not be accepted if they do not have data that can be easily understood by anyone. Please contact your preferred pickup branch in advance for clarification and confirmation of eligibility.

AGE

We accept drivers aged 25-70yrs with a clean licence. If you are between 21-24 or 70-78 or have certain endorsements it may still be possible to hire if arranged with the branch prior to pick up.

FUEL

The fuel gauge reading is recorded on your hire contract. We ask you to return with the same fuel. Sorry, no refunds on extra fuel.

AVAILABILITY

We make every effort to supply the vehicle ordered, or an acceptable substitute at the time, but cannot accept liability for the consequences of our failure to do so.

INSURANCE

The price quoted includes full and comprehensive insurance purchased separately at time of hiring.

PAYMENT

Visa, MasterCard or American Express (4% surcharge for Amex) for hire & deposit at time of hire less any advance payment.

CONTRACT HIRE & LEASING

We can quote of up to 24 months.

OPERATORS LICENCE

If hiring a 7.5 tonne (gross weight) vehicle for business use, the hirer is required to have an operator’s licence.

AIRPORTS

Meet & Greet at Heathrow or Gatwick. We actually meet you at the terminal, help with baggage, take you to the car and you drop the driver back to our local branch. A small charge is made according to the time of day.

QUALITY SUPPORT

All vehicles have full breakdown and recovery assistance and in addition we have our own 24 hour emergency number.

VEHICLE RETURN

At most branches vehicles can be dropped off out of hours, please speak to the branch in question.

ADDITIONAL DRIVERS

Are at no extra cost but must complete a proposal form and produce their licence.

CONTINENTAL HIRE

Trips to Europe are easy to arrange, however there are some extra costs and insurances required. Please contact your local branch who would be happy to give you all the information you will need.

ROUTINE CHECKS

Hirer’s are responsible for daily checks on oil, water, tyres and lights.

UNITED RENTALS

We are part of a group of 480+ independent rental companies across the UK. Corporate customers can find the same service throughout the UK.

PRICE CHANGES

Management reserve the right to adjust prices without prior notice. Prices may vary between branches. Quotations are only valid for 1 week.

TERMS

Management reserve the right to change any terms and conditions without notice or not comply to the published material if certain circumstances arise. For further terms and conditions please contact your local branch.