Testimonies |
| |
"The condition and presentation of the vehicle was excellent and we experienced no problems during our hire time. The assistance from your staff at Wimbledon was first class and the response to our alternate dropping the car off at Bath road near our Hotel on the night before our departure instead of the Heathrow drop off, made our departure less stressful."
Anon |
| |
"May I write this letter with my thanks to your staff at the Canterbury branch. I had helpful and accurate information on my fist phone call to the Canterbury branch. After phone calls to other companies I decided that Kendall Cars was the company that I wanted to hire from and so called again to ask direction etc. Staff were easy going in the nicest way, nothing was too much trouble.
When I arrived to pick up the car the two men there made me feel very at ease. They were happy to explain anything I wanted to know.
... your company and staff made hiring a car very easy and for this I would like to thank you, and for you to thank them at Canterbury. They were great "
S. Tarrant |
| |
"I am writing to let you know how pleased I was with the exceptional level of customer service provided by your Guildford branch yesterday. It was a pleasure to receive such warm, friendly and helpful advice and assistance - the cheerfulness of your front desk staff should be a lesson to all who work in customer service. Thanks again - I won't hesitate to use or recommend the use of Kendalls again in the near future."
Adrian Brown - Guildford |
| |
"Thank you very much for the use of one of your vans for our Pakistan Earth Quake Relief project supported by Cotswold Outdoor, it was very much appreciated."
Roland Hunter
The Mountain Company |
| |
"Thanks again for a wonderful service, we will definitely recommend your company to our friends and will be using you in the future"
Stacy Tucker. |
| |
"We arrived home last friday and I thought that I would just drop you a line to thank you for your excellent service and the lovely little car we had on hire. Collection and return of the car were very easy and quick and we were impressed with the car which ran beautifully and economically."
Les Cousins - Guildford. |
| |
"September 2002 marked the 25th
anniversary since I first hired vehicle from Kendalls;
the vehicle on that occasion was a long wheel based
Transit, 'mostly' in a sort of air-force blue as
I recall.
I would like to thank you for your co-operation over the years. It has always
been a pleasure dealing with you and feel confident in recommending your company
to others.
Here's to the next 25 years!"
V. Smith - Guildford. |
| |
"Just wanted to say it was a
pleasure to work with you. You are so quick to respond
to emails and we appreciated the road atlas (sorry
if it is in a little worse shape)...and the roomy
vehicle. We would not have wanted anything smaller.
Thanks to everyone who communicated with us. We will remember you and use you
again WHEN we come your way. Thanks."
Mary Jo and Rick - USA |
Report cards: |
| R. Seewash |
Excellent |
Good |
Average |
Poor |
How well did the vehicle
do the job it was hired for |
|
|
|
|
Vehicle cleanliness |
|
|
|
|
Helpfulness of staff! |
|
|
|
|
Value for money |
|
|
|
|
| Other comments: |
Will recommend others to use this company |
|
|
| Mr. Wootton |
Excellent |
Good |
Average |
Poor |
How well did the vehicle
do the job it was hired for |
|
|
|
|
Vehicle cleanliness |
|
|
|
|
Helpfulness of staff! |
|
|
|
|
Value for money |
|
|
|
|
| Other comments: |
Best customer service I've had in a long time |
|
|
| P. Sullivan - Wimbledon |
Excellent |
Good |
Average |
Poor |
How well did the vehicle
do the job it was hired for |
|
|
|
|
Vehicle cleanliness |
|
|
|
|
Helpfulness of staff - TOP!  |
|
|
|
|
Value for money |
|
|
|
|
| Other comments: |
It was a great feeling to have EVERY one of the six people I met at Kendalls give me a genuine smile |
|
|
| A. Russell - Wimbledon |
Excellent |
Good |
Average |
Poor |
How well did the vehicle
do the job it was hired for |
|
|
|
|
Vehicle cleanliness |
|
|
|
|
Helpfulness of staff |
|
|
|
|
Value for money |
|
|
|
|
| Other comments: |
Some of the best customer service I have received |
|
|
| W. Hurtado - Guildford |
Excellent |
Good |
Average |
Poor |
How well did the vehicle
do the job it was hired for |
|
|
|
|
Vehicle cleanliness |
|
|
|
|
Helpfulness of staff |
|
|
|
|
Value for money |
|
|
|
|
| Other comments: |
Thank you for your service - it's definitely first class |
|
|
| T. Duret - Guildford |
Excellent |
Good |
Average |
Poor |
How well did the vehicle
do the job it was hired for |
|
|
|
|
Vehicle cleanliness |
|
|
|
|
Helpfulness of staff |
|
|
|
|
Value for money |
|
|
|
|
| Other comments: |
The usual good service - many thanks! |
|
|
| Mr. Pickerell - Guildford |
Excellent |
Good |
Average |
Poor |
How well did the vehicle
do the job it was hired for |
|
|
|
|
Vehicle cleanliness |
|
|
|
|
Helpfulness of staff |
|
|
|
|
Value for money |
|
|
|
|
| Other comments: |
Definitely use again. |
|
|
| Mr. Kidd - Guildford |
Excellent |
Good |
Average |
Poor |
How well did the vehicle
do the job it was hired for |
|
|
|
|
Vehicle cleanliness |
|
|
|
|
Helpfulness of staff |
|
|
|
|
Value for money |
|
|
|
|
| Other comments: |
Nice car! Thanks |
|
|
| Mr. Shearing - Guildford |
Excellent |
Good |
Average |
Poor |
How well did the vehicle
do the job it was hired for |
|
|
|
|
Vehicle cleanliness |
|
|
|
|
Helpfulness of staff |
|
|
|
|
Value for money |
|
|
|
|
| Other comments: |
Friendly & helpful staff.
Thanks |
|
|
|
