Accidents and Recovery

Reporting Accidents Just Got EasierAccident Reporting

Report Your Accident – Choose Your Method

PREFERRED METHOD

Online Portal

Faster & Easier!


QR Code

claim.kendallcars.com

•Report instantly – skip the phone queue
•Use from anywhere
•Instant confirmation
•24/7 support available
IMPORTANT: After submitting online, email your branch to notify them of the accident.

Call Us

Phone TTS360 Solutions

0333 207 9654

 

 

Available to report accidents and for roadside recovery assistance

•Speak to a real person
•Expert guidance in next steps
•Get help with recovery
•24/7 support available

NOTE: Online portal is for accident reporting only. For vehicle recovery or roadside assistance, you must call 0333 207 9654

What To Do Following An Accident

1
Phone Emergency Services if anyone is hurt.

2
Report the incident within 24 hours – Use our online portal at claim.kendallcars.com OR call 0333 207 9654. Failing to report within 24 hours will invalidate your CDW protection and/or insurance cover resulting in extra charges.

3
Take photos or video at the scene. If you’re submitting through the online portal, please upload them there. If you’re reporting the claim through TTS360, email them directly to claims@kendallcars.com

Important: Record who was in any vehicle involved – even where they were sitting. Don’t admit responsibility. Take photos immediately. If you suspect the accident was set up – call the Police!


Accident Reporting Info

UK Roadside Assistance

Call 0333 207 9654 for roadside support. Warranty cover assistance or breakdown assistance will be sent to help with Kendall Cars vehicle breakdowns.

Driver induced faults are NOT covered and are chargeable. These include:

• Misfuel
• Wheel/Tyre Change
• Out of Fuel
• Lockout
• Lost/Broken Keys
• Roof Damage
• Road Traffic Collision
• Tyre Damage

To minimise costs to yourself, you may wish to contact a local tyre fitter, garage, or your own personal recovery service for these specific issues.

Minor faults like fuses or blown bulbs MUST be replaced at local garages (Kwik Fit, Halfords etc.) – do not call roadside assistance for these.

EU or Non-UK / GB Roadside Assistance

Kendall Cars Ltd do not cover overseas breakdowns, recovery or vehicle repatriation. You must purchase separate overseas roadside assistance cover (the AA is the leading UK provider). The cover must include vehicle repatriation back to the UK.

Evidence of cover must be provided to Kendall Cars. You must also report any breakdown or incident to our support team on 0333 207 9654