Kendall Cars Reviews and Testimonials

Kendall Cars have been renting cars, vans and minibuses for over 40 years and have always strived to offer the best value for money and the friendliest service. Below are just a handful of the reviews and testimonials we have received over the years:

Latest Reviews


Previous Testimonials

Hired a Luton Van with tail lift.

Helpful friendly staff, very accommodating for return of vehicle, all
other companies charging a 3rd more on a Saturday & an extra day
because you can not drop off Sunday!
Spotlessly clean vehicle and all charges up front - use them or pay more!
E Elsbury


Excellent service from Leatherhead Kendall Hire!

Just wanted to send a note to let you know we really enjoyed using your car hire service over the weekend.

The car was fantastic and made for a great easter road trip, we really enjoyed the ease of pick-up and drop - off.
We will ensure to recommend you to all our friends - so far the best car hire experience we have had.
Thanks again.


Happy hirer – Wandsworth

Your Wimbledon office staff should be commended for being very organised, efficient and friendly for such a busy little office. The Kendall's service certainly rivals any of the larger hire car companies. Your office will certainly be my first call in the future.

Mr David Allen

Wimbledon customer service

I hired a van on Wednesday for the day and all I wanted to say that your staff was excellent, from the time I set foot into the car and to the time I drove off..... I was really impressed at the helpfulness particularly the 2 lovely ladies on the desk.
I will be hiring again this coming week and I usually hire 6 times a year, but not its not going to be difficult to decide who to go to.
I thanks you once agin for the high level of service and the pride you guys take in your work..... my type of people.....
A very pleased customer
Harry Sahota

Guildford customer service

Dear Matt,
I'd like to mention how impressed and pleased I am with the service I always  receive from you at the Kingston branch.
Our tiny Smart car was excellent and enjoyed driving it. Only a few people as helpful as you are. You are really willing to do that extra miles.
I hope you will be inspiring your team with your professional manner. Thank you again and looking foward my next hiring with Kendall Cars.
Kind Regards,

Kingston Customer Service

just wanted to say how impressed I was by the customer service I received
when I hired a transit van from yourselves recently. From the moment i
booked the van, picked up the van then later returned it the staff were
all very professional, helpful, polite and friendly. I would not hesitate
to use your company again ( will be hiring another van from yourselves
soon) and indeed, will be recommending your company to friends &
Keep up the good work!
Kind Regards,
Joanna M

Customer service – Camberley

The refund hit our credit card account today thank you very much.
The service and support from yourself and your company has been fantastic, you can count on our future business when in the UK.
We will promote your company where ever possible to all future travellers.
Once again thank you and look forward to cacthing up soon

Camberley Branch

Just wanted to say a big thank you ,and make a comment  how fantastic  the one member of staff was at the Kingston branch – working on Sunday ( I have been to a few before and never have I been looked after so well ) he was incredibility well mannered, managed to arrange the vehicle we needed when it wasn’t available and helped us over come any problems we were having.
Thanks again
Chris Martin

Kingston Branch

I hired a van on Saturday. Arrived at the office at 9am and the queue was out of the door.

However, it went down extremely quickly. The Staff were speedy, officious and pleasant and should be commended. I will certainly use again and recommend to anyone in the future. Regards, Nigel Hickey

Wimbledon Feedback

Dear Simon,
Thanks so much for the work that you have put into this claim.
We have received the refund of the deposit. You have no idea of the relief that we feel especially when had done nothing to cause it from the start. We appreciate it!
We will hire from Kendall again and thank for all your assistance.

David and Mei

Quick, helpful insurance

Dear Kendalls
I hired a van from your Kingston branch last weekend and I would just like to say how pleased I was with the service.
The office bit was polite and easy
The van was spotlessly clean and brilliant to drive
The engine was started and warm, ready for me to go
There was sufficient diesel in it to do a significant journey without having to worry about fuelling up straight away.
The yardman was genuinely concerned that I was happy with the van on my return on Sunday morning - again, no hassle at all.
A brilliant experience all round - thankyou.
Alan Castell

Kingston hire

I meant to write and say thank you after my first rental, but since the second was just as good I have to let you know now. Once again the staff at the Wandsworth branch were incredibly helpful and friendly, managing to sort me out with a great little car at late notice and providing brilliant service throughout. I wouldn't hesitate to recommend Kendall Cars Wandsworth and I'll definitely be back.

Happy Wandsworth customer 🙂

Good morning,
I wanted to send you a (long-overdue) message regarding your Ash Branch which I have had cause to use many times over the last year. Without doubt this is one of the easiest and friendliest services I have the pleasure to use. I look to Kendalls Ash first for any vehicle requirement and this is solely due to the people you have working there. Terri and Sandra (I hope I spelled that right) are absolute stars and to be honest, whichever office they worked in would be the place I would go for my vehicle rentals.
I don't often write thankyou emails but it is not everyday that you find a company that provides such a great service and with people that always make you feel so welcome!

Many thanks

Brian Nugent

Brian Nugent – Ash Branch

To the Manager Wimbledon Branch,
I would just like to say thank you for a great service from start to finish.
From the moment I came on to your site your yard staff were courteous and helpful. The booking was handled with military precision. Your staff are to be complimented for getting it right. Even the guy who took time to show me the tail lift.
You should be very proud of your operation at Wimbledon.
Kind Regards
Greg Gault
Trans-Tek Ltd

Trans-Tek Ltd

Hi everyone,
Please can I thank you both, and all of the team in Woking, Chertsey and wider, for the exceptional and jointly professional and personal customer service for my recent three-stage journeys. Both vehicle hires and the limousine taxi to Heathrow were handled with more than professional courtesy, something of which you should all be justly proud.
I have no hesitation in recommending and commending Kendall Cars values and valued services to all and would be happy to suggest you as preferred providers to Plan International (our offices are also in Woking) if that is something that your organisation would be interested in pursuing at a corporate level.
Please accept my, and my family’s, thanks and warmest best wishes for all of your future endeavours – both professionally and personally.
Sincerest best wishes.

Terrence – Woking Branch

I'm just writing this email to heap praise on both Kendall and your staff. I rented a 9 seater vehicle and a car over a period of 3 days from the Wandsworth branch, and I could not fault anything with the service. The staff where very courteous and willing to take their time to explain aspects of the cars.
It was my first time renting a car for myself and I will definitely do so again from Kendall.


David – Wandsworth Branch

I consider you (claims manager) and your company to be highly professional in the way you handle these little problems. Regards,

Ron Fewery – Third party accident

Good day,
I wish to place on record the excellent service received from your Leatherhead branch.  Matt came to collect me from Heathrow early morning on the 20th April.  It was a pleasure to meet such a friendly and well mannered young man.  Being a business owner myself it was wonderful to hear how proud he is of the company he works for.  I wish I had employees like him !
For the drop off to Heathrow I was contacted timeously with the arrangements and Paul (from another branch) arrived well before time and was also most courteous, helpful and friendly. Having dealt twice before with your busy Wimbledon branch (which is also worthy or praise) I would, out of choice use the Leatherhead branch again.
They are well organised, efficient and nothing is too much trouble. Looking forward to using Kendall Car Hire again on my next visit.

Diane Fishburn – Cape Town

Just wanted to say it was a pleasure to work with you. You are so quick to respond to emails and we appreciated the road atlas (sorry if it is in a little worse shape)...and the roomy vehicle. We would not have wanted anything smaller.
Thanks to everyone who communicated with us. We will remember you and use you again WHEN we come your way. Thanks.

Mary Jo and Rick – USA

September 2002 marked the 25th anniversary since I first hired vehicle from Kendalls; the vehicle on that occasion was a long wheel based Transit, 'mostly' in a sort of air-force blue as I recall.
I would like to thank you for your co-operation over the years. It has always been a pleasure dealing with you and feel confident in recommending your company to others.
Here's to the next 25 years!

V. Smith – Guildford

We arrived home last friday and I thought that I would just drop you a line to thank you for your excellent service and the lovely little car we had on hire. Collection and return of the car were very easy and quick and we were impressed with the car which ran beautifully and economically.

Les Cousins – Guildford

Thanks again for a wonderful service, we will definitely recommend your company to our friends and will be using you in the future

Stacy Tucker

Thank you very much for the use of one of your vans for our Pakistan Earth Quake Relief project supported by Cotswold Outdoor, it was very much appreciated.
Roland Hunter
The Mountain Company

Roland Hunter – Guildford

May I write this letter with my thanks to your staff at the Canterbury branch. I had helpful and accurate information on my fist phone call to the Canterbury branch. After phone calls to other companies I decided that Kendall Cars was the company that I wanted to hire from and so called again to ask direction etc. Staff were easy going in the nicest way, nothing was too much trouble.
When I arrived to pick up the car the two men there made me feel very at ease. They were happy to explain anything I wanted to know.
... your company and staff made hiring a car very easy and for this I would like to thank you, and for you to thank them at Canterbury. They were great

S. Tarrant – Canterbury

The condition and presentation of the vehicle was excellent and we experienced no problems during our hire time. The assistance from your staff at Wimbledon was first class and the response to our alternate dropping the car off at Bath road near our Hotel on the night before our departure instead of the Heathrow drop off, made our departure less stressful.

Anonymous – Wimbledon


I just wanted to say that we hired a transit van from you for the second time this month from the Wimbledon Branch and again we had a very positive experience.  I booked by phone and it was extremely easy, I phoned to upgrade during the week before and this only took a 1 minute phone call.   There was no fuss when we arrived and no hidden extras pay for and complicated decisions to make.  Being able to return the van out of hours is not only possible but very easy. 
On both occasions the deposit was returned within one day. 

I am extremely impressed, it is so refreshing to have a service which is friendly, efficient and also flexible.  My husband was also impressed that when people came to hire the van without the right identification you did everything possible to try and work around this rather than just sending them away. 
Generally when you hire a van it is because you have a stressful day ahead so to make it as easy as you do is a real bonus. 

I would highly recommend Kendall to all my friends and family. 

Kind Regards

Karina Primrose – Wimbledon

I am writing to let you know how pleased I was with the exceptional level of customer service provided by your Guildford branch yesterday.

It was a pleasure to receive such warm, friendly and helpful advice and assistance - the cheerfulness of your front desk staff should be a lesson to all who work in customer service!

Adrian Brown – Guildford